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Terms of Service

Effective date: August 25th, 2025

Overview

These Terms of Service ("Terms") govern your use of Donorly.ai and related services (collectively, the "Service"), operated by Empathy Engines, LLC. By using the site or services, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use the Service.

Who May Use the Service

To use the Service, you must:

  • Be at least 18 years of age or the age of majority in your jurisdiction.
  • Have the legal capacity to form a binding contract.
  • Comply with all applicable laws and regulations.
  • Not be prohibited from using the Service under applicable laws.

No member registration is required to use basic features of the Service at this time.

Prohibited Organizations and Sanctions

You may not use Donorly.ai if you or the organization you represent are listed on government sanctions or proscribed lists, are owned or controlled by someone on those lists, or are involved in violent or otherwise unlawful activity. Empathy Engines, LLC may screen users and organizations against official lists and may suspend or terminate access if needed to comply with law or maintain service safety and security.

Fundraising Restrictions

You may not use Donorly.ai to raise funds for:

  • Any person or organization that is prohibited by law or appears on government sanctions or proscribed lists.
  • Unlawful purposes or activities that violate applicable laws.
  • Activities that promote hate, violence, discrimination, or harm to others.
  • Fraudulent, deceptive, or misleading purposes.

You are responsible for checking the eligibility of your beneficiaries and for complying with all laws that apply to your fundraising activities, including but not limited to charitable solicitation laws, tax regulations, and anti-money laundering requirements.

Export Controls

You agree not to use the Service in ways that violate United States export control or sanctions laws. You may not use the Service from locations that are subject to comprehensive sanctions by the United States government.

Third Party Services and Partner Terms

Some features of the Service depend on third-party services, including:

  • Stripe for payment processing and donation handling.
  • Google Cloud Platform for hosting and infrastructure services.
  • Analytics providers for usage monitoring and service improvement.

By using these features, you agree to comply with the terms and policies of these third-party providers, including the Stripe Services Agreement and any connected account terms if you link your own accounts. You agree not to use Donorly.ai in any way that would cause Empathy Engines, LLC or our partners to violate their terms of service. Third-party providers may decline or reverse transactions under their policies, and Empathy Engines, LLC may take action to enforce our partners' requirements.

Your Content

If you upload, submit, or send content to us (including text, images, documents, or other materials), you grant Empathy Engines, LLC a non-exclusive, worldwide, royalty-free license to use, reproduce, modify, and display such content solely to deliver and improve the Service. You retain ownership of your content and may request its removal at any time.

Payments and Fees

All payments made through Donorly.ai are processed by Stripe, our payment processor. Processing fees and any applicable charges are displayed at checkout or in your order confirmation. For nonprofit donations, funds may be transferred directly to the nonprofit's own Stripe account. All payments are subject to Stripe's terms of service and fraud prevention policies.

Acceptable Use

You agree not to:

  • Violate any applicable laws or regulations.
  • Harm, harass, threaten, or intimidate other users.
  • Scrape, crawl, or overload the Service with automated requests.
  • Attempt to bypass security measures or access unauthorized areas.
  • Distribute malware, viruses, or other harmful code.
  • Impersonate others or misrepresent your identity or affiliation.
  • Interfere with the proper functioning of the Service.

Intellectual Property

Donorly.ai, including the website, design, software, trademarks, and all related intellectual property, is owned by Empathy Engines, LLC and protected by copyright, trademark, and other intellectual property laws. You may not copy, modify, reverse engineer, or create derivative works of the Service without our express written permission.

Beta Features and Updates

Empathy Engines, LLC may offer early-access features marked as "beta," "experimental," or "preview." These features are provided as-is and may change, have limited functionality, or be discontinued at any time without notice. We regularly update the Service to improve functionality and user experience.

Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED. EMPATHY ENGINES, LLC DISCLAIMS ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE.

Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, EMPATHY ENGINES, LLC'S TOTAL LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THE SERVICE WILL NOT EXCEED THE GREATER OF ONE HUNDRED DOLLARS ($100) OR THE AMOUNTS YOU ACTUALLY PAID TO EMPATHY ENGINES, LLC FOR THE SERVICE IN THE SIX (6) MONTHS IMMEDIATELY BEFORE THE EVENT GIVING RISE TO THE CLAIM. IN NO EVENT SHALL EMPATHY ENGINES, LLC BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES.

Indemnification

You agree to indemnify, defend, and hold harmless Empathy Engines, LLC, its affiliates, officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, costs, or expenses arising out of or relating to your use of the Service, your violation of these Terms, or your violation of any rights of another party.

Termination

Empathy Engines, LLC may suspend or terminate your access to the Service if you violate these Terms or if your use creates risk for us, other users, or third parties. You may stop using the Service at any time. Upon termination, your right to use the Service will immediately cease, but provisions that by their nature should survive will continue to apply.

Changes to These Terms

Empathy Engines, LLC may update these Terms from time to time to reflect changes in our Service, business practices, or legal requirements. If we make material changes, we will post the new effective date at the top of these Terms and provide additional notice when required by law. Your continued use of the Service after the effective date constitutes acceptance of the updated Terms.

Governing Law and Dispute Resolution

These Terms are governed by the laws of the State of Delaware, without regard to conflict of law principles. You agree to bring any disputes in the state or federal courts located in Delaware and consent to their personal jurisdiction. Before filing any lawsuit, you agree to first contact us to attempt to resolve the dispute informally.

Miscellaneous

These Terms constitute the entire agreement between you and Empathy Engines, LLC regarding the Service. If any provision is found to be unenforceable, the remaining provisions will remain in full force and effect. Our failure to enforce any right or provision does not constitute a waiver of such right or provision.

Contact Information

If you have questions about these Terms or need to contact us for any reason, please reach out to us at:

Email: hello@donorly.ai

Subject: Terms of Service Question