Privacy Policy

Who We Are

Donorly.ai is a product operated by Empathy Engines, LLC. You can contact us at hello@donorly.ai..

What We Collect

Empathy Engines, LLC collects information that you provide to us and information that is automatically collected when you use our services:

• Basic contact information you choose to give us, such as your name and email address.
• Payment-related information handled by Stripe when you make a payment or donation. Empathy Engines, LLC does not store full card or bank details.
• Usage data, including pages viewed and approximate location, collected through analytics to improve the site.
• Support messages and feedback you send to us.
• Cookie and tracking preferences through our consent management system.

How We Use Your Information

Empathy Engines, LLC uses the information we collect to:

• Provide the site and features you request.
• Communicate about product updates, support, and billing.
• Keep the service secure and prevent abuse.
• Analyze usage patterns so we can improve the product and documentation.
• Comply with legal obligations and enforce our Terms of Service.

What We Share and Why

Empathy Engines, LLC shares limited data with service providers who help us run Donorly.ai. Our typical service providers include:

• Stripe for payment processing and handling donations.
• Google Analytics (or similar services) for usage analytics and performance monitoring.
• Google Cloud Platform for hosting and infrastructure.
• Email service providers for transactional and marketing communications.

Empathy Engines, LLC does not sell your personal information to third parties for their own marketing purposes.

Cookies and Tracking

Empathy Engines, LLC uses cookies and similar tracking technologies to:

• Remember your preferences and settings.
• Analyze how you use our service to improve performance.
• Provide personalized experiences (with your consent).

You can manage your cookie preferences at any time through our cookie consent banner or by contacting us directly.

Data Retention

Empathy Engines, LLC keeps your information only as long as needed for the purposes described in this policy, then deletes or anonymizes it. Specific retention periods depend on the type of data and legal requirements, but we regularly review and purge outdated information.

Your Choices and Rights

You have the following rights regarding your personal information:

• You can request access to, correction of, or deletion of your personal information.
• You can opt out of marketing emails at any time using the unsubscribe link.
• You can withdraw consent for cookies and tracking through our preference center.
• If you are in the EU, UK, or certain US states, you may have additional rights under local privacy laws. Contact us to exercise these rights.

Security

Empathy Engines, LLC implements industry-standard security practices to protect your information, including encryption, secure data transmission, and access controls. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

Children's Privacy

Our service is intended for organizations and adults. Empathy Engines, LLC does not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it promptly.

International Data Transfers

Your information may be transferred to and processed in countries other than your own. Empathy Engines, LLC ensures appropriate safeguards are in place to protect your information in accordance with this privacy policy and applicable laws.

Changes to This Policy

Empathy Engines, LLC may update this privacy policy from time to time. We will post the new effective date at the top of this page and, if changes are material, we will provide additional notice as required by law.

Contact Us

If you have questions about this privacy policy or our privacy practices, please contact us at: